Job Summary
The purpose of this position is to provide customer service to travelers, tourists, visitors, new residents, residents, or other individuals visiting or calling the Welcome Center, as well as promote the community to encourage people to visit the Town of Bluffton. Work is performed under the supervision of the Special Events Manager. Work schedule is under 30 hours/week.
Essential Job Functions
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Performs customer service functions; greets visitors and ascertains nature of visit; provides visitors with directions to various destinations.
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Answers the telephone; provides information, guidance, and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary.
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Provides assistance and information related to the town, such as local restaurants, lodging, attractions, sites, history, parks, recreation facilities, education, quality of life, and other issues.
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May be responsible for assisting town staff, and/or working independently to plan for special events or other duties as assigned.
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Maintains supply of current pamphlets, brochures, and maps; refills depleted supplies as needed; removes outdated materials for disposal.
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Attends various meetings, social functions, or other events as a representative of the town, participating in committees or committee leadership, as appropriate.
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Prepares, develops, or completes various forms, reports, correspondence, agendas, press releases, or other documents.
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Receives various forms, reports, correspondence, news articles, agendas, brochure requests, guest registers, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
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Operates a computer to enter, retrieve, review, or modify data; verifies accuracy of entered data and makes corrections as appropriate; utilizes word processing, spreadsheet, website maintenance, or other software programs.
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Communicates with supervisor, employees, other departments, officials, volunteers, visitors, tourists, the public, the media, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
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Performs general housekeeping tasks associated with maintaining building, which may include cleaning the center, emptying trash cans, or disposing of recyclable trash.
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Adheres and ensures adherence to established safety procedures and county Safety Policies and Procedures to ensure safety of employees and other individuals.
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Provides assistance or backup coverage to other employees or departments as needed.
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Performs other related duties as assigned.
Qualifications
Education and Experience:
Bachelor’s degree in communications, Public Relations or closely related field preferred; supplemented by previous experience and/or training involving customer service, public relations, journalism, or general office work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Licenses or Certifications:
Valid South Carolina driver’s license.
Special Requirements:
None.
Knowledge, Skills and Abilities:
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Knowledge of standard office practices, procedures, equipment, and office assistance techniques.
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Knowledge of business English, spelling, and arithmetic.
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Knowledge of Town and Department programs and policies.
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Knowledge of the use of a multi-line telephone system.
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Skill in establishing and maintaining effective working relationships with associates and the general public.
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Skill in delivering customer service.
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Skill in operating standard office and computer equipment including Microsoft Office: Excel, Word, Outlook and PowerPoint.
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Skill in typing data accurately and at a reasonable rate of speed.
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Ability to read and understand basic, relevant Town and state policies and procedures.
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Ability to perform basic word processing and/or simple data entry.
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Able to take, edit and produce videos is a bonus.
Physical Demands & Work Environment
The work is sedentary work and requires exerting up to 10 pounds of force occasionally and negligible amount of force constantly to move objects. In addition, positions in this classification typically require grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, expressing ideas by the spoken word, shouting to be heard above ambient noise, visual acuity to analyze data/work with color or depth perception/operate motor vehicles or equipment, and walking.
Duties are performed primarily in a moderately noisy business office with copy machines, phones, and printers along with some light foot traffic.
The Town of Bluffton has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
