Serve as primary liaison with the client representing TEN-E. Establish and confirm clear understanding of the project, communicate progress as testing proceeds and assist with any questions along the way.
Manage designated projects – determine the time frame, pricing, procedures, staffing requirements, and allotment of available resources. Modify schedules or plans as required.
Prepare, send, and follow up on quotes for various types of testing, and communicate with the client.
Set up projects in data base, ensuring all information is documented in detail including return information and sample disposition. Update data base as project progresses to maintain live document of project status.
Prepare project files and appropriate test worksheets with information received from the client.
Ensure all required information needed for the laboratory is documented in detail.
Direct and coordinate activities of laboratory and administrative personnel to ensure project progresses on schedule and within prescribed budget.
Provide technical advice and resolve problems as necessary.
Prepare project reports for management, client, or others.