Account Manager Charlotte, North Carolina, United States
Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
About The Role:
Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.
Responsibilities:
- BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
- CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
- RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
- FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
- RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
- COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.
Qualifications:
- Bachelor’s degree.
- 2 years of sales and customer service experience required.
- Knowledge in the logistics industry preferred.
Skills:
- Ability to thrive in a fast-paced environment and meet performance metrics.
- Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
- Entrepreneurial and competitive spirit, passion, self-motivation.
- Organization and attention to detail.
- Adaptability, multi-tasking ability, sense of urgency.
- Confident decision-making skills, problem-solving ability, and issue resolution skills.
