Essential Job Functions
- Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
- Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
- Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
- Completes all credit card transmittals, direct bills, and no show billings for the day.
- Prepares all daily, monthly and yearly reports required by the property.
- Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
- Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
- Professionally and competently operates the telephone system according Auro Hotels and Brand standards
- Acts as manager on duty in the absence of the General Manager.
- Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
- Responsible for check-in, checkout, selling skills, computer operation, telephones, and tasks at the front desk.
- Part-time hours are available.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Experience/Education
College degree preferred; 2-3 years’ experience or equivalent combination of education and experience required.
Qualifications
- 2 years previous experience as a Night Auditor in a brand hotel (preferably Marriott brand).
- Superior customer service and attention to detail.
- Ability to work weekends and holidays.
- Marriott experience is a plus.
Benefits:
We value our employees and offer a comprehensive benefits package, including
- Health insurance
- Retirement plan
- Paid time off
- Employee discounts on Marriott hotel stays
- Ongoing training and development opportunities
- A supportive and friendly work environment
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
QualificationsEducationRequired
Associates or better.
ExperienceRequired2 years:Previous experience as a Night Auditor in a brand hotel
