JOB DESCRIPTION
Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional Sign Language interpreting through video in a call center and on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the RID Code of Professional Conduct.
Areas of Responsibility:
•Support and model the Purple Communications mission and values
•Provide interpreting services for Deaf, Hard of Hearing and hearing customers in a variety of settings that could include both VRS and local on-site locations.
•Arrive to shifts and assignments on time and prepared for work
•Provide effective communication in a video environment and/or on-site services environment
•Exhibit and maintain professional and ethical behavior at all times
•Adhere to FCC regulations pertaining to VRS
•Adhere to Purple Communications Center policies and procedures
•Be able to effectively interpret in a dialogic manner
•Demonstrate high quality American Sign Language and spoken English skills
•Multi-task between interpreting effectively while utilizing video-based technology
•Provide stellar customer service to both internal and external customers
•Ability to collaborate in a professional manner with team
•Complete required paperwork and data entry in a timely fashion
•Work effectively with minimal supervision
•Seek Manager support for difficult interpreting situations
•Operate a computer and peripherals with minimal assistance
•Other duties as assigned
