Primary Function
Designed specifically for recent college graduates, the TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program that enables recent college graduates to gain practical, on-the-job leadership and management skills. TRAIL Operations Specialists are not interns, they are full-time employees, earning a competitive salary with benefits while being provided hands-on experience and mentorship from the assigned business area. The main objective of our program is to help strengthen the future leadership of the company by building a foundation in process improvement, presentation and leadership skills.
The Performing TRAIL Operations Specialist will get immersed in the following areas:
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Performing
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Document & Escrow Administration
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Process Improvement
The TRAIL program will begin July 2026.
Principal Duties
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Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required for promotion to a management position. These duties will involve decisioning in real world account management scenarios.
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Performs business analyses and provides recommendations to leadership for business and process changes
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Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices
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Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
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Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.
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Will be required to attend company sponsored training classes and attain certain certifications.
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Performs related duties as assigned by supervisor.
Education and Experience Requirements
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Bachelors Degree from accredited college or university
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Degree in Business Management, Business Administration or related discipline preferred
Knowledge, Skill, and Ability Requirements
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Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
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Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.
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Excellent written and verbal communication skills
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Proficiency in quantitative analysis
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Ability to adapt
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Willingness to learn
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An entrepreneurial business mindset.
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Strong business communication skills with an ability to work well in a collaborative environment.
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Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
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Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros etc.).
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Experience with PowerPoint and Visio a plus.
