Key Relationships:
Internal: Performance Management, Client Services, Operations, Verification, Investigations, Legal Logistics, Strategy
External: Third-Party Data Vendors
Key Responsibilities:
Account Movement & Automation
• Build and improve automated solutions that move accounts, inventory, data, and files across internal teams, external servicing networks, and third-party data vendors.
• Develop processes that transfer information between our databases and system of record, including validating inputs, transforming data, updating account information, confirming successful completion, and error-logging.
• Build tools and workflows that reduce manual account movement, file handling, and data-transfer activities while improving accuracy, speed, and operational visibility.
• Contribute to the development and maintenance of the Placement Escalation Robot (PER) to identify accounts requiring action, resolve codified exceptions, and route accounts to the appropriate internal or external destination.
Reporting & Ticket Requests
• Code ad hoc queries and reports, ensuring requirements are well defined and results meet business needs.
• Contribute to the development of solutions to root-cause problems within tickets by finding trends in recurring issues and working on process-level improvements.
• Contribute to queries and reports that describe business process outcomes to provide oversight and highlight anomalies (e.g., fallout reports).
• Manage Jira tickets effectively within Sprints by prioritizing tasks to maximize efficiency, ensuring timely responses and accurate outputs.
• Keep tickets well documented and updated in Jira to provide transparency and traceability.
• Contribute to the positive advancement of Scrum methodologies within the team, helping foster continuous improvement.
Process Optimization
· Analyze and improve existing workflows by recommending enhancements and determining where automation or technology solutions can meaningfully increase efficiency and productivity.
· Collaborate with cross-functional teams to gather insights on workflow challenges and incorporate feedback into process improvement initiatives.
· Assist in piloting, testing, and validating new workflow processes or automation solutions to ensure effectiveness and operational readiness.
· Monitor the impact of implemented improvements and provide recommendations for further refinement based on results.
· Contribute to our continuous-improvement culture by sharing best practices, lessons learned, and new optimization opportunities.
Code Review and Modernization
· Conduct thorough code reviews and analysis to identify areas of code that require refactoring, ensuring adherence to the best coding practices outlined in our SDLC policy wherever possible.
· Assist with code interpretability and maintenance efforts through high-level block comments outlining the script’s overall intent and logic, along with inline comments that document each step and their reasoning.
· Ensure that refactored code is well-documented using Git and Inet’s Bitbucket repositories, including clear commit messages, pull request notes, and inline comments.
· Identify and address performance bottlenecks in code, optimizing algorithms and data structures as needed.
· Keep up with emerging workflow optimization practices and technologies, and mentor team members on applying code quality and refactoring best practices.
Essential Skills and Attributes
· SQL/MySQL
· Python
· Microsoft Excel
· Understanding of software development & process improvement methodologies.
· Strong critical thinking and problem-solving abilities, with the capacity to quickly learn and apply business context to develop effective solutions.
· Ability to manage competing priorities and deadlines.
· Excellent communication and teamwork skills.
