We’re looking for an energetic, self-driven, mechanically inclined individual to join our team. In this role, you will be responsible for:
•Providing outstanding service to our customers and support to the outside sales staff;
•Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems;
•Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary;
•Selecting and specifying products based on customer application and design prerequisites;
•Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Manager;
•Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines;
•Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information;
•Obtaining purchase order number and/or credit card information from customer;
•Conferring with Accounting to research and resolve invoicing or credit discrepancies;
•Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.
This is a full-time position. Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
We have an opening in Atlanta, Charlotte, and Richmond.
Required Education and Experience
•Associate’s Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
•Bachelor’s degree from a business or engineering related program
•Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation and/or a very strong mechanical aptitude;
•Ability to read, analyze and interpret technical drawings, write reports and general business correspondence;
•Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
•Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.
